Privacy Policy

1. Introduction

Loads Africa, operated by Loadnow Private Limited, respects your privacy and is committed to protecting the personal information you share with us when using our website, customer platform, vendor platform, and related services.

2. Information We Collect

We may collect information such as your name, company name, email address, telephone number, location, account details, vehicle and driver information, shipment information, documents submitted for verification, and communications with our team.

3. How We Use Information

We use collected information to create and manage accounts, connect customers with transport providers, process load and vehicle information, support shipment tracking, verify users and companies, respond to enquiries, improve our services, prevent fraud, and comply with legal obligations.

4. Sharing of Information

We may share relevant information with customers, transport companies, drivers, service providers, regulators, law-enforcement authorities, or business partners where necessary to operate the marketplace, fulfil a transaction, comply with the law, or protect our rights.

5. Cookies and Analytics

Our website may use cookies and analytics tools to understand traffic, improve performance, remember preferences, and maintain secure sessions. You may control cookies through your browser settings, although some features may not work correctly if cookies are disabled.

6. Data Security

We apply reasonable technical and organisational safeguards to protect personal information against unauthorised access, loss, misuse, alteration, or disclosure. No internet-based service can guarantee complete security.

7. Data Retention

We retain personal information only for as long as reasonably necessary to provide services, resolve disputes, enforce agreements, meet legal requirements, and maintain legitimate business records.

8. Your Rights

You may request access to, correction of, or deletion of your personal information, subject to applicable law and any legitimate legal or operational reason for retaining it.

9. Third-Party Links

Our services may link to third-party websites or tools. Loads Africa is not responsible for the privacy practices or content of those external services.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will be posted on this page with the revised date.

11. Contact Us

For privacy questions or requests, contact Loadnow Private Limited at operations@loadnow.co.zw, call +263 242 332 867, or visit 2 Kent Avenue, Avondale, Harare.